Returns & Exchanges
Saml Return & Replacement Policy – The commitment to your satisfaction with every purchase.
Due to the fragile and legally sensitive nature of glass products, we do not accept returns. However, we offer free replacements for incorrect, defective, or broken items when reported within 48 hours of delivery.
We hope that you will be delighted with your items however, if you would like to return your money for broken piece, no problem.After you start the making refund process, you will receive a full refund.
Incorrect Items
✔ Contact Us Immediately – Email us at info.samlglass@gmail.com within 48 hours of delivery.
✔ Provide Documentation – Include a clear photo showing the incorrect item next to your package with the shipping label visible.
✔ Replacement Processing – Once we confirm the error, we'll ship the correct item at no additional cost.
Defective or Broken Items
✔ Report Within 48 Hours – Email us at info.samlglass@gmail.com within 48 hours of delivery.
✔ Provide Evidence – Include clear photos or videos showing:Cracks or breakage,Leaks or functional issues,Poorly-fitting joints.
✔ Resolution Options – Once we confirm the defect, we'll offer:Free replacement or Store credit or Refund to original payment method.
Important Notes:
✔ Minor aesthetic variations are normal and not considered defects.
✔ Slight dimensional differences between units are expected in handcrafted glass.
✔ Minor cosmetic imperfections that don't affect functionality are within acceptable quality standards.
Refund Process
✔ Processing Time – 5-7 business days after approval.
✔ Method – Refund to original payment method.
✔ Bank Processing – Additional processing time may be required by your financial institution.
We appreciate your patience during the refund process. The timeline depends on banking institutions and is beyond our control once initiated.
Policy Limitations
✔ 48-Hour Reporting Window – All claims must be submitted within 48 hours of delivery confirmation.
✔ Documentation Required – Claims without proper photos/videos cannot be processed.
✔ Wholesale Orders Excluded – This policy does not apply to wholesale purchases.
✔ Direct Purchases Only – Only purchases from popularglass.com are covered.
✔ 48-Hour Reporting Window – All claims must be submitted within 48 hours of delivery confirmation..
